**The Long Game** — thelonggame.co.za
## Overview
We offer returns within **30 days** of your purchase. If more than 30 days have passed, we’re unable to offer a full refund or exchange.
To qualify for a return, your item must be unused, in its original condition, and in its original packaging.
Some goods can’t be returned, including:
* Perishable items (food, flowers, newspapers, magazines)
* Intimate or sanitary goods
* Hazardous materials, or flammable liquids or gases
* Gift cards
* Downloadable software products
* Some health and personal care items
A receipt or proof of purchase is required to process any return. Please don’t send items back to the manufacturer — return them to us directly using the details below.
**Partial refunds only** apply in certain situations:
* Books showing obvious signs of use
* Opened CDs, DVDs, software, video games, cassettes, or vinyl records
* Items not in their original condition, or damaged/missing parts, for reasons unrelated to our error
* Items returned more than 30 days after delivery
## Refunds
Once we’ve received and inspected your return, we’ll email you to confirm we’ve got it, and let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within a few business days.
## Late or missing refunds
If your refund hasn’t arrived yet:
1. Check your bank account again.
2. Contact your card provider — it can take a little time for refunds to post officially.
3. Contact your bank directly, as there’s often some processing delay on their end too.
If you’ve done all this and still haven’t received your refund, please contact us at yonela@thelonggame.co.za.
## Sale items
Only full-priced items are eligible for a refund. Sale items are final.
## Exchanges
We only exchange items that arrive defective or damaged. If you need the same item replaced, email us at yonela@thelonggame.co.za and we’ll arrange the return to: [insert physical address].
## Gifts
If your item was marked as a gift at checkout and shipped directly to you, you’ll receive a gift credit once we receive your return.
If it wasn’t marked as a gift, or the gift-giver had it shipped to themselves first, we’ll process the refund back to the original purchaser — they’ll be notified of the return.
## Shipping returns
Please mail your return to: yonela@thelonggame.co.za
You’re responsible for your own return shipping costs, and these are non-refundable. If a refund is issued, return shipping costs will be deducted from it.
Delivery times for exchanged items may vary depending on your location.
For higher-value items, we’d recommend using a trackable courier or shipping insurance — we can’t guarantee that we’ll receive your returned item.
## Need help?
Contact us at yonela@thelonggame.co.za for any questions about returns or refunds.
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*This policy forms part of our terms of sale. It’s provided in addition to, and does not affect, your statutory rights under South Africa’s Consumer Protection Act.*